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FirstNet Authority staff discusses broadband opportunities with officers from the Laguna Police Department in New Mexico
The FirstNet Authority has made it a priority to bring broadband to all first responders — local, state, federal, and tribal. The FirstNet Authority is helping tribal nations integrate broadband into public safety operations by developing guidance and collaborating on best practices with tribal organizations like the Indian Gaming Association.
Artwork of Thunderbird and Whale designed for the exercise; coast of the Pacific Ocean in northern California.

Thunderbird and Whale was the first-ever national-level exercise fully planned and executed by tribal nations. Lynda Zambrano, Executive Director of the National Tribal Emergency Management Council, recounts her team’s approach to the exercise and how they maximized resources to benefit tribal communities in the Pacific Northwest.

An Arlington 911 operator remotely taking calls in her home; a Palm Beach 911 remote go-bag with a phone and laptop; A group of Fulton County 911 operators remotely taking 911 calls

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC. 

A worker inspects a fire unit

FirstNet is an important tool for firefighters as they battle a fire. Outside the blazes, the network can also enhance the fire service’s community risk reduction efforts. The FirstNet Authority engages with the fire community on how FirstNet can support the “five E’s” of risk reduction: enforcement, engineering, education, emergency response, and economic incentives.

911 operator wearing a headset at a workstation with multiple screens

During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator and 9-1-1 liaison, shared how her state is supporting emergency communication centers and how FirstNet can support the unique challenges of 9-1-1.