The FirstNet Authority works hand in hand with public safety to collect feedback on the network and their communications needs. First responders gathered for the FirstNet Users Summit in Sacramento, California to share their real-world experience using FirstNet. The FirstNet Authority uses public safety’s insights to ensure the network offers the right tools and services to meet their technical and operational needs.

In dealing with highly impactful yet rare occurrences, like a global pandemic or a Category 5 hurricane, public safety agencies are making use of FirstNet, the nationwide broadband network designed for first responders. These high-priority, low-frequency events have enabled the implementation of remote 9-1-1 call-taking, tactical dispatch, and the incorporation of FirstNet as a wireless backup for 9-1-1 systems. These initiatives help ensure dependable emergency communications during major events and incidents.

With over 20 years of experience in Tribal law enforcement and other public safety roles, FirstNet Authority National Tribal Government Liaison Jasper Bruner understands the demands of Tribal public safety operations. Jasper discusses FirstNet’s role in Tribal public safety and how dedicated broadband can help those in Indian Country stay connected.

When a dangerous wildfire tore through rural areas of Somervell County, Texas, the local fire department, and sheriff's office quickly mobilized to tackle the unfolding crisis. The response to the fire –named the Chalk Mountain wildfire – was hindered by the rugged terrain and intensity, which created issues with maintaining coverage. Recognizing the urgent need for a dependable and secure connection, Assistant Fire Chief of the Somervell County Fire Department of the Somervell Sheriff’s Office requested a FirstNet SatCOLT. This FirstNet network asset was pivotal to supporting communications and data sharing among responding agencies.

The FirstNet Authority convened a cohort of emergency management professionals from across the country to tell us about how FirstNet works in the real world. This group provided valuable feedback about how they currently use FirstNet for emergency management, the challenges they’ve faced, and what they’d like to see in the future.