Next Generation 9-1-1

In October of 2024, the North Carolina 911 Board deployed the FirstNet Wireless Redundant Solution to a public safety answering point (PSAP) whose infrastructure was obliterated by Hurricane Helene. The PSAP received and processed 911 calls for one month using FirstNet connectivity. Renee Gordon, Pokey Harris, Tom Rogers, and Josh Briggs share best practices and lessons learned from rolling out this solution across North Carolina, live at 5x5: The Public Safety Innovation Summit.  

When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to quickly and efficiently send help to the right place. As emergency communications technology evolves and the needs of responders change with it, the FirstNet Authority is committed to ensuring PSAPs have the tools and connectivity they need to answer the call and save lives.

Steve Devine, APCO Chief Technology Officer, talks about the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center and the issues APCO is prioritizing to support telecommunicators.

Officials from the Kansas 911 Coordinating Council discuss how the state uses cutting-edge technology to enhance 911 services for telecommunicators, responders in the field, and the public. The state is using FirstNet to enable data sharing, mobile dispatching, and redundancy for 911 agencies.

75 FirstNet installations have been deployed to support Iowa’s 9-1-1 program, providing a great leap in reliability even on bad days.

Tennessee is upgrading its 9-1-1 network and leading the nation by instituting FirstNet as backup for every primary public safety answering point or PSAP. Curtis Sutton, Executive Director of the Tennessee Emergency Communications Board, discusses the lessons learned, the benefits of FirstNet, and the future of 9-1-1 in Tennessee.

FirstNet is advancing public safety in Tennessee by providing tools and resources that keep first responders connected when they experience outages.

The University Fire Department at the University of Alaska Fairbanks helps prepare the next generation of firefighters by providing students with on-the-ground training, certifications, and a colle

FirstNet is furthering critical communications for first responders by expanding 5G, boosting dedicated in-building connectivity, and enhancing 9-1-1 resiliency across Tennessee with FirstNet as a wireless backup.

The Orleans Parish Communications District celebrates the adoption of AT&T ESInet to support Next Generation 911 call handling systems. AT&T ESInet gives emergency call handlers greater location accuracy and added redundancy to ensure that 911 services remain operational during localized events. The new system along with acquiring a FirstNet Compact Rapid Deployable asset will provide reliable communications systems for Louisiana public safety.

Dedicated FirstNet Fleet Grows to 150 Deployable Assets Nationwide; FirstNet Rapid Response Expands Mission-Critical Push-to-Talk Suite; AT&T ESInet Integrates with the AT&T Wireless Network to Improve Response Times for 9-1-1 Calls

Members of the Mason County Division of Homeland Security and Emergency Management (DHSEM) in West Virginia often find themselves working in more remote parts of the county. Understanding the importance of remaining connected, DHSEM and other county agencies switched to FirstNet after extensive testing. The county’s public safety agencies are now using the network to improve patient care during longer hospital transports and to enhance communications at COVID-19 testing sites.

Traditionally, emergency telecommunicators have been limited to operating within the walls of an emergency communications center. As technology evolves, dispatch operations are moving to the field to support first responders and remotely to keep telecommunicators safe. FirstNet provides a secure, reliable network for these operations, and priority and preemption on the network ensures telecommunicators can access all the information they need, when and where they need it most.

FirstNet Authority Senior 9-1-1/Emergency Communications Advisor John Hunt spent more than 35 years advancing public safety communications technology. At the FirstNet Authority, he works with emergency communications center personnel to understand how FirstNet can benefit operations and how mobile broadband will complement Next Generation 9-1-1 technologies.   

The FirstNet Inject Catalog is a comprehensive searchable tool designed to help emergency planners integrate broadband capabilities into discussion-based (tabletop) and operational (functional and full-scale) exercises. Organizers of the 2019 Central State Communications Exercise, held in Quapaw, Oklahoma, used the Inject Catalog to demonstrate how broadband technologies could enhance operational communications throughout the central states’ region.

The FirstNet Authority’s 9-1-1/emergency communications team is hosting a nationwide webinar, the Emergency Communications Center and FirstNet. This event will help emergency communications center professionals learn more about FirstNet and have the opportunity to share feedback.

As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.

When Super Bowl LIII came to Atlanta, the Fulton County E9-1-1 Center used FirstNet to support the backup center.

The FirstNet Authority met with professionals working in emergency communication centers (ECCs) at Arizona’s Public Safety Broadband Forum for PSAPs to discuss how ECCs are using FirstNet and how to integrate FirstNet into 911 operations.

The FirstNet network lays the ground work for the future integration of NG 9-1-1 technologies to forever change the way telecommunicators do their jobs.  In the NG911 and FirstNet integrated P