Emergency telecommunicators are the critical link between first responders and the larger community. They are the voice of calm on someone’s worst day. In honor of National Public Safety Telecommunicators Week, Maui County Emergency Services Dispatch Coordinator Davlynn Racadio reflects on her 36-year career as a dispatcher and celebrates the exceptional work telecommunicators do 24/7/365.

The Kleberg County Sheriff’s Office in Texas is revolutionizing their approach to law enforcement communication with broadband technology designed to enhance real-time connectivity and response. Sheriff Richard Kirkpatrick shares his department's journey from traditional radio systems to the advanced functionalities of FirstNet's Push-to-Talk feature, which now bolsters communication at their jailing facility and strengthens school security and disaster response in the county.