The Emergency Management Resource Guide is a reference tool for emergency managers and first responders interested in learning about the products, services, and capabilities available with FirstNet, the nationwide public safety broadband network. The guide was developed by experts in FirstNet solutions and emergency management operations based on valuable feedback the FirstNet Authority heard from the public safety community.

The guide covers topics related to coordinating response in the field or when an Emergency Operations Center has been activated. It provides a comprehensive overview of FirstNet’s deployables program, mapping and incident management tools, and mission critical services like push-to-talk over FirstNet and Z-axis location tracking.

The guide also features step-by-step instructions on how FirstNet users can operationalize network capabilities and access solutions built to help public safety boost connectivity in hard-to-reach places.

The Emergency Management Resource Guide is available in English (updated September 2024) and Spanish (updated April 2024).

Major Sections of the Emergency Management Guide

Section 1: Deploying With FirstNet

Section 2: Mission Critical Solutions

Section 3: Understanding the FirstNet Deployable Program

Section 4: Network Enhancements Unique to FirstNet

Section 5: Using the Network Status Tool

Section 6: Using the Uplift Request Tool

Section 7: FirstNet Devices and Applications for Everyday Use

Section 8: Using A FirstNet Device Cache

Section 9: Incorporating FirstNet into Your Communications Plans

Section 10: Network Experience Engagement Program