The Arlington (Va.) Emergency Communications Center is one of the first in the nation to deploy remote call-taking, dispatching, and supervision capabilities. Deployed in response to the COVID-19 pandemic, these new capabilities allow Arlington telecommunicators to work remotely with a setup that includes a FirstNet hotspot.

In response to the spread of COVID-19, public safety agencies looked for ways to keep personnel safe while continuing to serve their communities. The Arlington County Emergency Communications Center in Virginia launched remote call-taking, dispatching, and supervision capabilities. Telecommunicators are able to work from home or other locations with a setup that includes a FirstNet hotspot.   

When Lieutenant LeRoy Sisley of the Northwest Interagency Incident Management Team #10 in Washington arrived on the Bertschi Road Fire in Glenwood, he quickly noticed cell service was spotty and limited. Within three hours of submitting a request to FirstNet, a deployable network asset arrived on scene. This deployable provided much needed coverage to the firefighters responding to the wildfire, allowing them to check weather reports, order supplies and equipment, and coordinate with other teams.

When heavy rain caused two dams to breach in Midland, Michigan, over 10,000 residents were forced to evacuate their homes. The Midland Fire Department requested statewide assistance, and the Oakland Communications Support Team answered the call. Using a FirstNet deployable and devices, first responders were able to access forms, maps, and other key information as they conducted damage assessment and cleanup.