Virginia
One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC.
First responders have worked tirelessly to keep our country safe, and even more so during the COVID-19 pandemic. FirstNet offers reliable and adaptive mobile broadband solutions to first responders as they continue to be on the frontlines of COVID-19 response. With the pandemic bringing a new set of challenges to delivering public safety services, emergency managers across the country, are turning to FirstNet’s innovative solutions to support the continuity of operations.
The FirstNet Authority continuously works with public safety across the country to evolve the FirstNet network. One of the key capabilities that public safety requested during the planning phase of FirstNet was the ability to determine the Z-axis, or vertical axis, location of personnel. This service is now available in a growing number of areas on the FirstNet network for the nation’s first responders.
Traditionally, emergency telecommunicators have been limited to operating within the walls of an emergency communications center. As technology evolves, dispatch operations are moving to the field to support first responders and remotely to keep telecommunicators safe. FirstNet provides a secure, reliable network for these operations, and priority and preemption on the network ensures telecommunicators can access all the information they need, when and where they need it most.





