In February 2024, the AT&T wireless network experienced an outage that impacted service to AT&T’s commercial customers and affected some FirstNet subscribers. Following the outage, the FirstNet Authority stood up an After-Action Task Force to verify the cause of the outage and better understand the impact to public safety users of the network. The Task Force also developed key recommended outcomes that aim to improve future response to network incidents.

A year of unprecedented disasters — including two major floods and a train derailment — brought unique challenges to rural Stillwater County, Montana. FirstNet supported communications and emergency management throughout these incidents, allowing responders to connect and collaborate during response and recovery efforts.

Pre-incident and event planning is one of the FirstNet Authority’s most popular and successful services in the Network Experience Engagement Program. The program is offered at no cost to help public safety agencies with pre-incident and event planning, post-incident and event reviews, and exercise planning. It is highly successful in supporting events, including the Super Bowl, collegiate basketball’s Final Four, and the Kentucky Derby.

The FirstNet Authority is excited for our participation and involvement at APCO 2024. With a FirstNet specific track, APCO promises to be a unique experience showcasing the best in 9-1-1 communications technology, from mobile command posts to maritime response.

Volunteer firefighters are the heart of our nation’s fire services community. Volunteer agencies are often smaller, rural, and have fewer resources. FirstNet offers several ways that help volunteer agencies level the playing field, including the Toms River Fire Department in New Jersey and the San Marcos Pass Volunteer Fire Department in California.