Interoperability

When disaster strikes, most emergency managers and public safety officials rely on pen and paper to conduct damage assessments. The process involves slow, manual data entry and can delay disaster aid for weeks. In Cherokee County, Alabama, emergency management personnel are using FirstNet devices to collect and upload damage assessment information in real time so that communities can get the help and resources they need faster.

FirstNet is bringing enhanced connectivity to emergency responders supporting 15 Air Force bases across the country. Priority and preemption for voice, data, and streaming video capabilities will ensure responder personnel can communicate and share critical information..

The Grand Rapids Police Department in Michigan is a full-service law enforcement agency serving a largely urban community. Officers with the department began experiencing in-car computers slowing down and losing the ability to access systems and databases due to reduced bandwidth. Since switching to FirstNet, officers can access the software they need throughout the city, giving them greater mobility while providing cost savings to the department. 

Sheriff Neil Miller of the Buffalo County Sheriff’s Office in Nebraska began implementing mobile data more than 20 years ago, and he continues to bring advanced technologies to increase the efficiency of operations for deputies. With FirstNet being built out throughout the state of Nebraska, deputies and other first responders are able to spend more time in the communities they serve.

The tragedies of 9/11 underscored fundamental problems with communication systems used by our nation’s first responders. In the 20 years since 9/11, technology has changed rapidly. Fortunately, dedicated public safety broadband offered by FirstNet is providing fire departments with powerful new capabilities and modernizing their communications.

When sudden, intense rainfall caused flash flooding and washed out roads in Washington County, Maine, the county’s emergency management director was stranded in town and unable to physically reach the emergency operations center. FirstNet enabled her to remain connected to her staff and other officials to coordinate their response remotely.

Personnel with the Los Angeles Fire Department and County Department of Public Health in California are using FirstNet-enabled devices to better serve residents and visitors to the Los Angeles region. In addition to routers, modems, and smartphones, the agencies are utilizing an Internet of Things system solution on the network to help detect radiation and HAZMAT incidents.

At APCO International’s Annual Conference and Expo, stakeholders from across disciplines come together to discuss topics impacting emergency telecommunications. For the second year, the FirstNet Authority will participate and lead sessions in a FirstNet-specific track, highlighting how the network is supporting emergency communications centers.

Teton County is a rural county in northwest Wyoming. Situated in the Teton Range, the county experiences weather hazards including fires, floods, and wintery conditions, as well as earthquakes, landslides, and avalanches. Teton County first responders rely on FirstNet’s hardened network to stay connected in the most remote parts of the county and during tourist season when cell networks grow congested.

First responders rely on an extended community of support entities during major incidents, events, and disasters for clean-up, transportation, and other services. These entities are eligible to join FirstNet as Extended Primary users. During times of extreme network congestion, the FirstNet Uplift Request Tool can be used to provide temporary elevation for Extended Primary users to the same priority level as Primary users, ensuring they remain connected and able to communicate and coordinate response.

Traditionally, emergency telecommunicators have been limited to operating within the walls of an emergency communications center. As technology evolves, dispatch operations are moving to the field to support first responders and remotely to keep telecommunicators safe. FirstNet provides a secure, reliable network for these operations, and priority and preemption on the network ensures telecommunicators can access all the information they need, when and where they need it most.

The Public Safety Advisory Committee (PSAC) held its Spring Business Meeting to discuss the committee’s efforts in 2021 and its ongoing plans to support FirstNet’s growth and expansion. Discussions highlighted accomplishments and business updates in 2021, PSAC Strike Team efforts, and PSAC User Working Group updates.

Officers with the City of Dallas Police Department are now connected to FirstNet. With connectivity in in-vehicle routers and on department-issued phones, officers have access to tools like push-to-talk and applications that increase situational awareness, helping them better serve their community.

Public works officials are a critical component of preparedness and response, working alongside law enforcement, fire, and EMS personnel to respond to emergency events. The American Public Works Association (APWA) serves as the leading organization representing municipal and county public agencies responsible for over 70% of the U.S. road systems and much of the nation’s other public infrastructure. APWA has been a valued member of the PSAC since its inception, making sure that broad interoperability is built into the FirstNet network.

The Cameron Peak Fire was the largest wildland fire in Colorado’s history. Don Patterson, a firefighter and communications expert, deployed to the fire knowing that broadband communications would play a huge role, particularly with the threat of COVID-19. Deployables and other advanced technologies helped everyone communicate — from incident command at the base camp to frontline firefighters.

The Arlington (Va.) Emergency Communications Center is one of the first in the nation to deploy remote call-taking, dispatching, and supervision capabilities. Deployed in response to the COVID-19 pandemic, these new capabilities allow Arlington telecommunicators to work remotely with a setup that includes a FirstNet hotspot.

The Central Virginia Healthcare Coalition (CVHC) is one of six coalitions in the Commonwealth of Virginia and helps its membership plan, train, and respond to incidents and events in the region. FirstNet is supporting communications for CVHC during emergencies, in its response to COVID-19, and in preparation for large events and protests. 

As broadband becomes more prevalent in public safety communications, the FirstNet Authority offers the After Action Review (AAR) program — a free service available to any FirstNet subscribing agency to capture best practices and lessons learned related to event planning, logistics, operations, and technology use. The AAR program has made a positive impact on communications usage at events such as the New York International Air Show.

In response to the spread of COVID-19, public safety agencies looked for ways to keep personnel safe while continuing to serve their communities. The Arlington County Emergency Communications Center in Virginia launched remote call-taking, dispatching, and supervision capabilities. Telecommunicators are able to work from home or other locations with a setup that includes a FirstNet hotspot.   

The FirstNet Inject Catalog is a comprehensive searchable tool designed to help emergency planners integrate broadband capabilities into discussion-based (tabletop) and operational (functional and full-scale) exercises. Organizers of the 2019 Central State Communications Exercise, held in Quapaw, Oklahoma, used the Inject Catalog to demonstrate how broadband technologies could enhance operational communications throughout the central states’ region.