Resiliency

Hurricane Helene caused widespread devastation throughout the southeast United States in late 2024. Public safety leaders in Tennessee and North Carolina worked with partners across their state to ensure 9-1-1 calls could go through and responders had the communications they needed. FirstNet provided critical redundancy and resiliency during response and recovery efforts.

Tennessee integrated FirstNet into its statewide public safety radio system, the Tennessee Advanced Communications Network (TACN), to provide redundant, resilient communications for first responders. From tornados that destroyed radio infrastructure to a daring flood rescue during Hurricane Helene, FirstNet provided the coverage to keep responders connected in crucial moments.

In October of 2024, the North Carolina 911 Board deployed the FirstNet Wireless Redundant Solution to a public safety answering point (PSAP) whose infrastructure was obliterated by Hurricane Helene. The PSAP received and processed 911 calls for one month using FirstNet connectivity. Renee Gordon, Pokey Harris, Tom Rogers, and Josh Briggs share best practices and lessons learned from rolling out this solution across North Carolina, live at 5x5: The Public Safety Innovation Summit.  

When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to quickly and efficiently send help to the right place. As emergency communications technology evolves and the needs of responders change with it, the FirstNet Authority is committed to ensuring PSAPs have the tools and connectivity they need to answer the call and save lives.

Law enforcement officers need to stay connected while doing their job — during extreme weather, among large crowds, inside buildings, or at the edge of the network’s reach. The Douglas County Sheriff's Office in Nebraska is taking advantage of multiple FirstNet solutions to support their everyday operations and get coverage where officers work.

FirstNet Authority Board member Undersheriff Sylvia Moir discusses how FirstNet, the public safety broadband network, is aiding first responders in reducing harm and safeguarding communities. Learn how the network supports first responders on the frontline everyday at FirstNet.gov.

Las Vegas public safety agencies spent months planning for the first-ever Formula 1 Grand Prix race and hosting football’s biggest game of the year. As part of their preparations, the Clark County Fire Department and other Las Vegas public safety agencies worked with the FirstNet Authority’s Network Experience Engagement Program. Through a collaborative planning process, FirstNet ensured first responders were prepared for these major planned events, as well as an unexpected avalanche just north of the city.

In dealing with highly impactful yet rare occurrences, like a global pandemic or a Category 5 hurricane, public safety agencies are making use of FirstNet, the nationwide broadband network designed for first responders. These high-priority, low-frequency events have enabled the implementation of remote 9-1-1 call-taking, tactical dispatch, and the incorporation of FirstNet as a wireless backup for 9-1-1 systems. These initiatives help ensure dependable emergency communications during major events and incidents.

To prepare for the reality of extreme weather, emergency managers are turning to a new tool: virtual emergency operations centers (EOCs). When a virtual EOC is activated, staff can log on from anywhere and response operations can start without delay. Emergency managers are looking at ways to integrate FirstNet into virtual EOCs to provide the reliable connectivity for public safety to consistently communicate in a virtual environment.

The University of Virginia (UVA) Health system uses nearly 4,000 mobile devices, powered by FirstNet, to enhance care for patients. The leader of UVA Health’s Mobile Device Technologies program, Anthony Thompson, discusses the impact of FirstNet in healthcare and how it’s supporting telemedicine capabilities, translation services, and rural healthcare.

Macon Bibb County, Georgia is redefining they way it prepares for disasters and major events each day. Spencer Hawkins, Emergency Management Director for the Macon-Bibb County government discusses the county’s plans for facing all types of issues including hurricanes, tornadoes, flooding, and other major weather events. The Emergency Management team also works tirelessly to ensure all stakeholders in the area work on integrated communications when they approach disasters including local law enforcement, fire, emergency medical services, and secondary users like public works.

When a rural fire in Brooks County, Texas engulfed 6,500 acres of land, the Falfurrias Fire Department faced significant communication and coordination challenges due to the remote location of the fire. FirstNet provided a solution to this problem with the deployment of a SatCOLT, a vehicle with its own cell site non-reliant on commercial power supplies, that provided crucial connectivity and support to over 40 agencies and public safety personnel. This subsequently enabled efficient mapping of the location, real-time weather updates, and seamless communication among first responders.

The Super Bowl — America’s largest sporting event — requires significant pre-planning to ensure the safety of players, staff, and spectators. Coordinating public safety communications for Super Bowl LVII involved more than a dozen different cities and jurisdictions and posed unique challenges, including overlap with another major sporting event the same week. Through the FirstNet Authority’s Network Experience Engagement Program, public safety officials in Arizona received pre-planning assistance for the Super Bowl, helping responders be ready on game day.

The Super Bowl — America’s largest sporting event — requires significant pre-planning to ensure the safety of players, staff, and spectators. Coordinating public safety communications for Super Bowl LVII involved more than a dozen different cities and jurisdictions and posed unique challenges, including overlap with another major sporting event the same week. Through the FirstNet Authority’s Network Experience Engagement Program, public safety officials in Arizona received pre-planning assistance for the Super Bowl, helping responders be ready on game day.

The Los Angeles Police Department, one of the biggest police departments in the country, is modernizing its communications and issuing FirstNet devices to all of its almost 10,000 officers.

FirstNet is advancing public safety in Tennessee by providing tools and resources that keep first responders connected when they experience outages.

The Minnesota Department of Public Safety Emergency Communication Networks division has partnered with FirstNet to ensure seamless communication in emergency situations. During a flood assessment, Beltrami County’s disaster recovery team used a MegaGo​ kit – a network boosting device – to connect to FirstNet to bolster communication in this remote part of Northern Minnesota.

The Oxford Police Department is the first public safety agency in Alabama to obtain a FirstNet compact rapid deployable, a miniature cell tower that generates cellular and wi-fi coverage quickly, efficiently, and wherever it’s needed. This advanced technology acts as a solution for challenges that first responders face when trying to stay connected during emergencies, in more rural areas, or during large events where networks can get overwhelmed.

Deputy Chief Gavin Babieracki of Otsego County EMS Rescue shares his experience responding when a tornado struck his community, a rare event in northern Michigan. Though the tornado was unexpected, Babieracki and his team were prepared with FirstNet and other technologies to keep first responders connected throughout the disaster.

FirstNet is furthering critical communications for first responders by expanding 5G, boosting dedicated in-building connectivity, and enhancing 9-1-1 resiliency across Tennessee with FirstNet as a wireless backup.