Local
As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.
The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors.
Alachua County Fire and Rescue’s everyday operations depend on FirstNet. The EMS team uses FirstNet for priority services and to send health data directly from the ambulance to the hospital.
Public safety agencies must be prepared for anything during hurricane season. When a hurricane hits, it can cause severe damage to city buildings and cellular network infrastructure. FirstNet supports first responders, like Miami-Dade Fire Rescue in Florida, ensuring they can communicate during and after major storms.
When Otterbein University in Ohio played host to the 2019 Democratic presidential debate, thousands flocked to the City of Westerville to attend. During the event, the Westerville Police Department used FirstNet and drones to capture live, high-definition video and relay it to the emergency operations center, improving situational awareness and decision making.
With the deployment of FirstNet cell sites and Band 14 across New England, tens of thousands of first responders are using FirstNet to support their response to COVID-19, natural disasters, and other emergencies.
The Saint Louis region is home to 88 municipalities across 523 square miles. For public safety officials in this area of Missouri, interoperability is key. To meet this need, the Clayton Fire Department is using FirstNet to connect to other first responders, access data on the scene of incidents, and enhance situational awareness and patient care.
The Texas A&M Internet2 Technology Evaluation Center (ITEC) in College Station, Texas plays an important role in developing public safety broadband technologies. Through its annual Winter Institute Workshop and Exercise, ITEC has brought together industry and public safety leaders to test and developing apps and services that benefit first responders.
Cell phone communications are traditionally a challenge at the annual American Birkebeiner Ski Race, which is hosted in rural northwest Wisconsin. At past “Birkie” events, first responders have struggled to remain connected along the trails, but with a FirstNet SatCOLT (satellite cell on light truck) providing a mobile cellular connection, coverage was not a concern at the 2020 Birkie.
Monterey’s first responders are getting a major boost in their wireless communications with the addition of a new, purpose-built cell site. The site – located in Monterey – is part of the FirstNet network expansion taking place in Massachusetts, which is bringing increased coverage, capacity, and capability to first responders across the state.
In March 2020, several tornadoes tore across middle Tennessee. In Putnam County, 80 miles outside of Nashville, an EF-4 tornado caused major damage to structures and a public safety radio tower. With communications severely limited, state and local first responders turned to FirstNet for coverage from deployables and push-to-talk on smartphones.
When a violent tornado hit northeast Arkansas in March 2020, it caused major destruction to homes, businesses, and a shopping mall, mangling vehicles, damaging an airport, and derailing a train. Despite the wreckage, FirstNet kept first responders connected and communicating throughout the storm and its aftermath.
As EMS providers expand their use of technology, FirstNet gives them a wireless broadband platform to connect in the field. FirstNet Authority Senior EMS Advisor Brent Williams highlights three EMS agencies using FirstNet to communicate in rural areas, send vital patient information to hospitals, and access the resources to enhance patient care.
The Putnam County Emergency Operations Center used FirstNet to bolster communications after tornadoes tore a 60-mile path through western and middle Tennessee.
University of Florida Health uses FirstNet across their facilities to connect personnel to the resources and information they need. Ambulances, helicopters, the emergency department, and the facilities department rely on FirstNet to connect with one another seamlessly and instantly while caring for patients and keeping them secure.
Emergency communications professionals across the country utilize FirstNet to support innovative approaches to 9-1-1 and dispatch. FirstNet’s secure, reliable broadband connection helps telecommunicators deliver accurate, robust information to on the scene responders. FirstNet, and the technology ecosystem that has built up around it, is especially helpful for dispatchers placed in uncommon situations.
The Washington County Sheriff’s Office in Oregon uses FirstNet on cell phones and mobile data computers to better protect a community of 600,000 people spread out in mostly rural areas.