Emergency telecommunicators are the critical link between first responders and the larger community. They are the voice of calm on someone’s worst day. In honor of National Public Safety Telecommunicators Week, Maui County Emergency Services Dispatch Coordinator Davlynn Racadio reflects on her 36-year career as a dispatcher and celebrates the exceptional work telecommunicators do 24/7/365.

The Kleberg County Sheriff’s Office in Texas is revolutionizing their approach to law enforcement communication with broadband technology designed to enhance real-time connectivity and response. Sheriff Richard Kirkpatrick shares his department's journey from traditional radio systems to the advanced functionalities of FirstNet's Push-to-Talk feature, which now bolsters communication at their jailing facility and strengthens school security and disaster response in the county.

When an eight-year-old boy went missing in Michigan's sprawling Porcupine Mountains, an extensive search and rescue operation was initiated. Darian Reed, President of Superior Search and Rescue, shared that broadband and data service support from FirstNet was pivotal in successfully and safely recovering the child.

The University of Virginia (UVA) Health system uses nearly 4,000 mobile devices, powered by FirstNet, to enhance care for patients. The leader of UVA Health’s Mobile Device Technologies program, Anthony Thompson, discusses the impact of FirstNet in healthcare and how it’s supporting telemedicine capabilities, translation services, and rural healthcare.

Macon Bibb County, Georgia is redefining they way it prepares for disasters and major events each day. Spencer Hawkins, Emergency Management Director for the Macon-Bibb County government discusses the county’s plans for facing all types of issues including hurricanes, tornadoes, flooding, and other major weather events. The Emergency Management team also works tirelessly to ensure all stakeholders in the area work on integrated communications when they approach disasters including local law enforcement, fire, emergency medical services, and secondary users like public works.