Secure Information Exchange

EMS personnel must be able to rely on their communications — especially during worst-case scenarios. Assistant Chief Troy Harmison of Bondurant Emergency Services in Iowa shared how a communications failure at a critical moment changed how his agency managed communications.

Officials from the Kansas 911 Coordinating Council discuss how the state uses cutting-edge technology to enhance 911 services for telecommunicators, responders in the field, and the public. The state is using FirstNet to enable data sharing, mobile dispatching, and redundancy for 911 agencies.

FirstNet can be an important and cost-effective tool for enhancing EMS operations. From push-to-talk capabilities for budget-friendly interoperability to devices that operate like mini cell sites for improved indoor coverage, FirstNet can support communications for EMS practitioners.

The CommanDING Tech prize challenge explored ways to improve the quality of incident command dashboards. Participants worked to create a solution that would help commanding officers visualize actionable information, without overloading them with unnecessary data. The challenge—hosted by the National Institute of Standards and Technology’s (NIST) Public Safety Communications Research Division and judged by FirstNet Authority staff—produced four winning solutions.

In rural Jackman, Maine, the community has taken an innovative approach to providing emergency care quickly and efficiently. With the help of FirstNet, the nationwide public safety broadband network, local paramedics can conduct telehealth sessions and treat residents at the local health clinic or in their homes. Through the use of telemedicine and a reliable broadband connection, paramedics can treat patients on site rather than transporting them to a hospital over an hour away. Learn more: https://firstnet.gov/newsroom/blog/firstnet-enables-telehealth-inland-island-jackman-maine

When Iowa needed a backup communications network for its public safety answering points, the state turned to FirstNet. Blake DeRouchey, 9-1-1 program manager for the Iowa Department of Homeland Security and Emergency Management, shared how Iowa uses FirstNet as a failover so 9-1-1 calls stay connected.

The community of Jackman, Maine, has taken an innovative approach to providing emergency care quickly and efficiently. With the help of FirstNet, paramedics in Jackman can conduct telehealth sessions and treat residents at the local health clinic or in their homes, rather than transporting patients to a hospital over an hour away.

Paramedics with Bangs Ambulance in New York experienced cellular service dead zones throughout the rural Finger Lakes region. With FirstNet, the agency is taking advantage of capabilities like high-power user equipment, ensuring personnel have more reliable connectivity to send vital information to local hospitals. 

Law enforcement agencies in Michigan are taking advantage of mission critical capabilities on FirstNet, such as priority and preemption. For the Grand Rapids Police Department and the Oakland County Sheriff’s Office, this means officers and deputies are able to communicate and have access to the tools they need in the field, ultimately helping them better serve their communities.

Traditionally, emergency telecommunicators have been limited to operating within the walls of an emergency communications center. As technology evolves, dispatch operations are moving to the field to support first responders and remotely to keep telecommunicators safe. FirstNet provides a secure, reliable network for these operations, and priority and preemption on the network ensures telecommunicators can access all the information they need, when and where they need it most.

FirstNet Authority Senior 9-1-1/Emergency Communications Advisor John Hunt spent more than 35 years advancing public safety communications technology. At the FirstNet Authority, he works with emergency communications center personnel to understand how FirstNet can benefit operations and how mobile broadband will complement Next Generation 9-1-1 technologies.   

When emergencies happen, first responders need to be able to quickly send and receive vital information. For EMS responders, the ability to share data with the hospital helps save time – and potentially lives. Two new FirstNet cell sites in southern Pennsylvania are bringing enhanced coverage and connectivity to public safety, allowing them to send data reliably and securely.

When the COVID-19 pandemic hit, the Alexandria Department of Emergency and Customer Communications in Virginia implemented remote call-taking and dispatching to keep telecommunicators safe while still serving their community. Using WiFi hotspots connected to FirstNet, the agency was the first in the nation to enable remote 9-1-1 emergency call-taking.

The First Responder Network Authority is pleased to unveil the 2020 FirstNet Roadmap. The newly updated Roadmap incorporates feedback from thousands of public safety stakeholders and reflects emerging technology trends identified by academic and industry experts in the fields of communications and technology. The Roadmap is central to the delivery of a differentiated broadband communications experience for public safety.

Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion. 

Sacred Cross EMS provides EMS and emergency and non-emergency ambulance transport services across North and West Texas. Many of the areas that the company services are rural, and cellular coverage is traditionally sparse. With the help of FirstNet, Sacred Cross is able to communicate among crews, with hospitals, and with dispatch provide better patient care in these remote areas during everyday incidents and planned events. 

As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.

The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors. 

Download a summary of the FirstNet Authority's roadmap for secure information exchange. 

The FirstNet Authority developed the Roadmap to guide FirstNet’s growth over the next five years with input from public safety, industry, government, and our network contractor, AT&T. The FirstNet Authority included the Secure Information Exchange domain as one of six technology domains in the FirstNet Authority Roadmap to further shape and improve the FirstNet user experience and promote the safe exchange of critical and sensitive information over FirstNet.