Voice Communications

FirstNet is bringing enhanced connectivity to emergency responders supporting 15 Air Force bases across the country. Priority and preemption for voice, data, and streaming video capabilities will ensure responder personnel can communicate and share critical information..

When the Dallas Police Department in Georgia needed to move from a secondary dispatch to an enhanced 9-1-1 public safety answering point, some solutions presented agency leaders with steep costs for technology and equipment upgrades. FirstNet provided the department with a cost-effective solution for dispatch, as well as additional benefits for officers in the field, allowing the dispatch center to transition in just a few months.

Public works officials are a critical component of preparedness and response, working alongside law enforcement, fire, and EMS personnel to respond to emergency events. The American Public Works Association (APWA) serves as the leading organization representing municipal and county public agencies responsible for over 70% of the U.S. road systems and much of the nation’s other public infrastructure. APWA has been a valued member of the PSAC since its inception, making sure that broad interoperability is built into the FirstNet network.

The Cameron Peak Fire was the largest wildland fire in Colorado’s history. Don Patterson, a firefighter and communications expert, deployed to the fire knowing that broadband communications would play a huge role, particularly with the threat of COVID-19. Deployables and other advanced technologies helped everyone communicate — from incident command at the base camp to frontline firefighters.

The Green Bay Police Department is the main law enforcement agency for the Green Bay Packers football games. Even during big plays when network congestion is the highest, FirstNet gives them faster speeds, better data exchanges, and clearer calls. FirstNet has also made a difference for Green Bay police outside the stadium, like when they tracked a fleeing shooting suspect.

FirstNet is making a difference for law enforcement agencies across the nation—in both daily operations and at big events, whether planned or unplanned. In northern Virginia, the Loudoun County Sheriff’s Office relies on FirstNet for everyday use, emergencies, and large events. They also partner with other FirstNet users in the region to collaborate on how to best use the network.

The Green Bay Police Department is the main law enforcement agency for the Green Bay Packers football games. Even during big plays when network congestion is the highest, FirstNet gives them faster speeds, better data exchanges, and clearer calls. FirstNet has also made a difference for Green Bay police outside the stadium, like when they tracked a fleeing shooting suspect.

Buses taking students to and from schools in Carroll County, Maryland are now equipped with FirstNet. With these advanced communication capabilities, the fleet can stay in touch with school headquarters at all times, enhancing the safety and security of students. 

Brian Schoonmaker was named Chief of Police in Hazleton, Pennsylvania in the midst of the COVID-19 crisis. With FirstNet, Chief Schoonmaker jumped right into developing policies to keep the community and police officers safe during this unprecedented event.

The Iowa Statewide Interoperable Communications System (ISICS) Board, led by Board Chair Tom Lampe, was formed in 2007 to create and manage the statewide land mobile radio system known as ISICS. Coupled with the buildout of FirstNet, ISICS has given first responders across Iowa’s 99 counties access to reliable, redundant communications. The LMR and LTE systems have played critical roles in day-to-day response as well as major incidents, including the 2020 derecho storms and a recent missing children’s case.

Carroll County Public Schools in Maryland are utilizing BusPatrol to ensure the safety of their students. The program, which utilizes FirstNet’s dedicated public safety network, helps to deter illegal passing of stopped school buses.

Emergency operations centers are working hard, facing an above-average Atlantic hurricane season. Public safety officials are turning to technology to monitor storms and communicate. And FirstNet is providing the coverage and capacity first responders need when responding in the aftermath of major storms.

The First Responder Network Authority is pleased to unveil the 2020 FirstNet Roadmap. The newly updated Roadmap incorporates feedback from thousands of public safety stakeholders and reflects emerging technology trends identified by academic and industry experts in the fields of communications and technology. The Roadmap is central to the delivery of a differentiated broadband communications experience for public safety.

The Tennessee National Guard has been deployed across the state for incidents ranging from disaster relief after devastating tornadoes to pandemic response. FirstNet has provided the National Guard with a secure and reliable network that helped overcome communications challenges and allowed Guardsmen to serve their communities more efficiently. 

In Walker County, Alabama, Sheriff Nick Smith said that digital radios running over FirstNet kept deputies connected to dispatch and an aviation unit that helped locate missing persons. Walker County deputies currently carry DuraForce Pro 2 smartphones by Kyocera which use FirstNet, a broadband network for first responders offered by AT&T.

Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion. 

Download the FirstNet Authority's voice communications roadmap.

In March 2020, several tornadoes tore across middle Tennessee. In Putnam County, 80 miles outside of Nashville, an EF-4 tornado caused major damage to structures and a public safety radio tower. With communications severely limited, state and local first responders turned to FirstNet for coverage from deployables and push-to-talk on smartphones.

When a violent tornado hit northeast Arkansas in March 2020, it caused major destruction to homes, businesses, and a shopping mall, mangling vehicles, damaging an airport, and derailing a train. Despite the wreckage, FirstNet kept first responders connected and communicating throughout the storm and its aftermath.

Voice communications are the fundamental form of public safety communications. At the heart of the FirstNet effort is the need for a reliable communications platform that will provide voice, data, and video services for public safety’s lifesaving mission. With the launch of FirstNet, countless first responders gained access to the most advanced broadband emergency communications solution available today, and the First Responder Network Authority (FirstNet Authority) strives to learn from public safety where the network needs to go next.