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9-1-1/Emergency Communications

Taking the call from anywhere: Testing remote 911 capabilities

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations. To learn more, visit

Meet the SME: John Hunt

FirstNet Authority 9-1-1/Emergency Communications Subject Matter Expert John Hunt talks about his 35 years of experience working with public safety communications technology, the future of emergency communications, and the important work of Emergency Communications Centers, 9-1-1 operators, and dispatch.

Location-based routing feature assists 911 centers in New Mexico with dispatching help

AT&T, in collaboration with Intrado, introduced a location-based routing feature in New Mexico that enables 911 dispatch centers to pinpoint the exact location where a 911 emergency call was placed. This service works by utilizing the GPS of the phone that made the call and connecting it with the closest 911 dispatch center so that public safety officials can identify the incident location swiftly and precisely. 

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