9-1-1/Emergency Communications

The FirstNet Authority works hand in hand with public safety to collect feedback on the network and their communications needs. First responders gathered for the FirstNet Users Summit in Sacramento, California to share their real-world experience using FirstNet. The FirstNet Authority uses public safety’s insights to ensure the network offers the right tools and services to meet their technical and operational needs.

In dealing with highly impactful yet rare occurrences, like a global pandemic or a Category 5 hurricane, public safety agencies are making use of FirstNet, the nationwide broadband network designed for first responders. These high-priority, low-frequency events have enabled the implementation of remote 9-1-1 call-taking, tactical dispatch, and the incorporation of FirstNet as a wireless backup for 9-1-1 systems. These initiatives help ensure dependable emergency communications during major events and incidents.

75 FirstNet installations have been deployed to support Iowa’s 9-1-1 program, providing a great leap in reliability even on bad days.

Renee Gordon, FirstNet Authority Board Vice Chair, has dedicated her career to public safety. In her roles as a 9-1-1 leader and police officer, she has seen first responders put to the test when faced with life-or-death decisions. In honor of National First Responders Day, she shares her perspectives as a first responder and how a responder’s risk calculus improves with FirstNet.

APCO 2023, APCO International’s Annual Conference & Expo, is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Starting August 6, APCO 2023 offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits.

RESTON, Va.

At NENA 2023, you will not only hear about the public-safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately.

Tennessee is upgrading its 9-1-1 network and leading the nation by instituting FirstNet as backup for every primary public safety answering point or PSAP. Curtis Sutton, Executive Director of the Tennessee Emergency Communications Board, discusses the lessons learned, the benefits of FirstNet, and the future of 9-1-1 in Tennessee.

A prominent leader in the 9-1-1 community—Renee Gordon, Director of the Emergency Communications Center (ECC) in the City of Alexandria, Virginia—recently joined the FirstNet Authority Board. Renee has led some particularly innovative efforts in remote 9-1-1 operations and in regionalizing ECCs. We asked Renee about the current and future state of 9-1-1, the role of FirstNet in the ECC, and her priorities while serving on the FirstNet Authority Board.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations. To learn more, visit FirstNet.gov/911.

FirstNet Authority 9-1-1/Emergency Communications Subject Matter Expert John Hunt talks about his 35 years of experience working with public safety communications technology, the future of emergency communications, and the important work of Emergency Communications Centers, 9-1-1 operators, and dispatch.

AT&T, in collaboration with Intrado, introduced a location-based routing feature in New Mexico that enables 911 dispatch centers to pinpoint the exact location where a 911 emergency call was pl

When Iowa needed a backup communications network for its public safety answering points, the state turned to FirstNet. Blake DeRouchey, 9-1-1 program manager for the Iowa Department of Homeland Security and Emergency Management, shared how Iowa uses FirstNet as a failover so 9-1-1 calls stay connected.

Renee Gordon leads a large, innovative 9-1-1 center in the Washington, D.C., metropolitan area. She is an effective 9-1-1 leader because she understands all sides of a 9-1-1 call. She has been a public safety dispatcher, a police officer, and a person who has experienced emergencies. Gordon and her team in Alexandria are known for creative problem-solving, like pioneering remote call-taking during the pandemic. She empowers her public safety colleagues to identify the next innovative solution with the goal of providing better service to their communities.

FirstNet is furthering critical communications for first responders by expanding 5G, boosting dedicated in-building connectivity, and enhancing 9-1-1 resiliency across Tennessee with FirstNet as a wireless backup.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC. 

During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator and 9-1-1 liaison, shared how her state is supporting emergency communication centers and how FirstNet can support the unique challenges of 9-1-1.

The FirstNet Authority worked with AT&T to host a first responder student innovation challenge at the University of Cincinnati. The two-week event brought UC students together with local public safety agencies to explore how technology could be used to enhance first responders’ ability to address critical situations.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations.