Coverage

For public safety agencies that rely on FirstNet, the FirstNet Authority offers critical support through planning support, post-event reviews, and workshops that help agencies assess their current communications capabilities, identify coverage gaps, and implement strategies for improvement. Whether preparing for an event or evaluating response after an incident, FirstNet Authority operational assistance can help public safety agencies enhance their FirstNet experience and improve overall readiness to better support their communities.

In March 2025, the FirstNet Authority participated in the 3rd Generation Partnership Project (3GPP) 6G workshop, followed by the quarterly 3GPP plenary meetings. The workshop and meetings focused on progressing features important to public safety. The FirstNet Authority continued to represent public safety interests.

The Amherst Fire Department in Massachusetts is transforming the city’s public safety communications with broadband technology. Chief Lindsay Stromgren details the college town’s journey from traditional radio systems to the advanced functionalities of push-to-talk on FirstNet.

The FirstNet Authority works with public safety to ensure they have reliable coverage. Learn about the FirstNet solutions that are available to keep responders connected, wherever emergencies happen.

The FirstNet Authority holds coverage enhancement workshops across the country for public safety agencies to identify potential areas for network coverage. New Hampshire became the first state to host a coverage enhancement workshop and identified areas in the state that need coverage improvements.

EMS personnel must be able to rely on their communications — especially during worst-case scenarios. Assistant Chief Troy Harmison of Bondurant Emergency Services in Iowa shared how a communications failure at a critical moment changed how his agency managed communications.

Since the earliest days of FirstNet, first responders have emphasized the need for temporary coverage solutions that are readily available and can support planned and unplanned incidents. The FirstNet Authority created the deployable program to bring these solutions to public safety. FirstNet deployable assets provide first responders with portable coverage solutions designed to restore and enhance communication capabilities where they are needed.

Home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, two federal law enforcement agencies, and even a 35,000-acre wildlife refuge, Redstone Arsenal requires seamless collaboration from its public safety community. Hear from Deputy Fire Chief Robert Simmons and Operations Specialist Marcel Chevalier of Redstone Arsenal Fire and Emergency Services, as they discuss how FirstNet keeps the base communicating. Explore how FirstNet supports federal operations at: FirstNet.Gov/Federal

In northeastern Kansas, volunteer firefighters respond to incidents that have increasingly grown more intense in the area. Bigger and faster fires mean dependable communications are key to protecting the community. Shawnee County Fire District #4 installed FirstNet High Power User Equipment and routers in their firetrucks, keeping firefighters connected across the rural landscape.

At Redstone Arsenal military base, secure lines of communication between federal partners are critical. Watch Operations Specialist Marcel Chevalier and Deputy Fire Chief Robert Simmons of Redstone Arsenal as they break down how FirstNet supports streamlined emergency communications on the military installation. Explore how FirstNet supports federal operations at: FirstNet.Gov/Federal

Redstone Arsenal is home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, 2 federal law enforcement agencies, and even a 35,000-acre wildlife refuge. When there’s an emergency, it is critical that first responders on base can communicate across agencies, as well as with their counterparts from the surrounding area. They look to FirstNet, the nationwide public safety broadband network, to ensure seamless communication during complex federal public safety operations.

FirstNet is more than just a network— it’s a lifeline for first responders. But how does the FirstNet Authority ensure it stays in tune with their needs? Hear from public safety leaders Assistant Chief Chris Lombard, Chief (Ret.) Harlin McEwen, and State Coordinator Shawn Talmadge to learn how The Public Safety Advisory Committee (PSAC), a group of diverse public safety experts, ensures the network’s evolution is shaped by the professionals who depend on it when it matters most.  

Law enforcement officers need to stay connected while doing their job — during extreme weather, among large crowds, inside buildings, or at the edge of the network’s reach. The Douglas County Sheriff's Office in Nebraska is taking advantage of multiple FirstNet solutions to support their everyday operations and get coverage where officers work.

In 2024, the FirstNet Authority took bold and decisive actions to evolve FirstNet and make FirstNet the best possible network for first responders. In 2025, the FirstNet Authority will continue to advance strategic investments, expand coverage across the nation, and build relationships with public safety leaders.

AT&T announced a new FirstNet cell site during a special event in Hagerstown, Maryland that featured federal and county officials, local public safety personnel, business leaders, and representatives from AT&T. This new site is part of AT&T and the FirstNet Authority’s 10-year, $8+ billion investment commitment into the FirstNet network – including launching 1,000 new cell sites to further expand the reach of public safety’s dedicated Band 14 spectrum across the country by the end of 2025.

Access to broadband on tribal lands has long been a challenge for tribal public safety officials. Through ongoing investments in coverage for tribal and rural areas, as well as continued partnerships with tribal leadership, the FirstNet Authority remains committed to improving coverage and ensuring the FirstNet network meets the needs of responders in Indian Country.

FirstNet provides first responders with reliable and secure communications. The Clark County Fire Department in Las Vegas, Nevada relies on FirstNet for routine service calls, as well as major events such as the Big Game, the Formula 1 Las Vegas Grand Prix, and the Electric Daisy Carnival.

At the Electric Daisy Carnival music festival near Las Vegas, a combination of FirstNet, innovative technologies, and comprehensive planning kept EMS operational in a challenging environment. Cody Snow, president of Prevent Medical Solutions, a mobile medical system that specializes in event staffing, talked about solutions they use to support communications during these events.

The Sac and Fox Tribe of the Mississippi, known as Meskwaki Nation, is the only federally recognized tribe in Iowa. The Meskwaki Police Department uses FirstNet for reliable connectivity across the reservation. FirstNet coverage helps tribal police officers communicate during everyday operations and planned events in the community, including the annual Powwow. 

The 2024 conventions from both U.S. political parties were supported by the FirstNet Authority’s pre-planning efforts. Party conventions are major national events, yet the same planning framework applies to smaller local events. The Network Experience Engagement Program is designed to meet the needs of public safety, whether planning for a major party convention, a pumpkin festival, or the homecoming parade.