Preparedness
In Chesapeake, Virginia, the local fire department is exploring ways to manage response for non-emergent care. The Chesapeake Fire Department launched a Mobile Integrated Healthcare program to provide residents with effective access to healthcare. With FirstNet, they are able to access real-time data in the field and coordinate with high-risk patients throughout the community.
Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion.
Bobby Gelormine, the Senior Planner for the Chesapeake Fire Department’s Office of Emergency Management, helps the city plan for everything from hurricanes and flooding to terrorism and other man-made disasters. Being in a constant state of readiness means that Gelormine and his colleagues rely on FirstNet to provide reliable communications, no matter the emergencies they face.
Sacred Cross EMS provides EMS and emergency and non-emergency ambulance transport services across North and West Texas. Many of the areas that the company services are rural, and cellular coverage is traditionally sparse. With the help of FirstNet, Sacred Cross is able to communicate among crews, with hospitals, and with dispatch provide better patient care in these remote areas during everyday incidents and planned events.
As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.
The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors.
Public safety agencies must be prepared for anything during hurricane season. When a hurricane hits, it can cause severe damage to city buildings and cellular network infrastructure. FirstNet supports first responders, like Miami-Dade Fire Rescue in Florida, ensuring they can communicate during and after major storms.
The FirstNet Authority joined U.S. Department of Commerce’s EDA and NIST in announcing the awardee of the Accelerate R2 Network Challenge. The R2 Network Challenge is an interagency program that connects stakeholders in the response and resilience (R2) industries, accelerating the speed at which startups and other organizations can bring innovations to the public safety market, create new businesses and jobs, and support community resilience.
In March 2020, several tornadoes tore across middle Tennessee. In Putnam County, 80 miles outside of Nashville, an EF-4 tornado caused major damage to structures and a public safety radio tower. With communications severely limited, state and local first responders turned to FirstNet for coverage from deployables and push-to-talk on smartphones.
When a violent tornado hit northeast Arkansas in March 2020, it caused major destruction to homes, businesses, and a shopping mall, mangling vehicles, damaging an airport, and derailing a train. Despite the wreckage, FirstNet kept first responders connected and communicating throughout the storm and its aftermath.
Connecting to tools and resources is vital for law enforcement agencies. With FirstNet, officers and deputies in rural and remote areas have increased access to the databases and systems they need. Harry Markley, FirstNet Authority Senior Law Enforcement Advisor, highlights how three agencies are using FirstNet to maximize operations and improve incident outcomes.
The Hamilton County Communications Center in Ohio is responsible for dispatch services for public safety agencies across the county. Access to FirstNet’s robust and reliable platform is helping tactical dispatchers at the center.
FirstNet Authority National Tribal Government Liaison Adam Geisler sits down with Crystal Hottowe of the Makah Tribe in northwest Washington to talk about what it means to respond to emergencies in a marine environment, the looming threat of tsunamis, and broadband on tribal lands.
Lindale Independent School District in Texas uses FirstNet to connect its fleet of school buses in case of emergencies.
The Washington National Guard’s Civil Support Team deployed a FirstNet SatCOLT (satellite cell on light truck) and flying COW (cell on wings) to highlight communications capabilities that can be utilized by public safety during a disaster.
As technology rapidly evolves, more and more tools are becoming available to first responders. Over the past year, the FirstNet Authority has supported several innovation contests that encourage entrepreneurs, researchers, and public safety professionals to develop solutions to assist emergency responders. Brian Hobson, Director of the FirstNet Authority Enterprise Strategy Division, breaks down some of these contests and how the FirstNet Authority is helping drive innovation forward.
Operating in a remote location of California, Santa Clara County Sheriff Search and Rescue used three FirstNet Flying Cell on Wings (COWs) during a training exercise to support communications.
When disaster strikes, public safety and local officials need the best tools to save lives, and a critical response infrastructure is necessary to help economies recover and remain resilient after these events. In recognition of this, three agencies within the Department of Commerce have come together to launch the Accelerate R2 Network Challenge to foster innovations in response and resiliency technologies.