Preparedness

The Super Bowl — America’s largest sporting event — requires significant pre-planning to ensure the safety of players, staff, and spectators. Coordinating public safety communications for Super Bowl LVII involved more than a dozen different cities and jurisdictions and posed unique challenges, including overlap with another major sporting event the same week. Through the FirstNet Authority’s Network Experience Engagement Program, public safety officials in Arizona received pre-planning assistance for the Super Bowl, helping responders be ready on game day.

The Super Bowl — America’s largest sporting event — requires significant pre-planning to ensure the safety of players, staff, and spectators. Coordinating public safety communications for Super Bowl LVII involved more than a dozen different cities and jurisdictions and posed unique challenges, including overlap with another major sporting event the same week. Through the FirstNet Authority’s Network Experience Engagement Program, public safety officials in Arizona received pre-planning assistance for the Super Bowl, helping responders be ready on game day.

From 911 calls to continuity of operations and pandemic response, technology helps the University of Maryland, Baltimore (UMB) support response operations and communications to keep the university

The Virginia Communications Cache supports public safety communications during emergencies or large planned events, ensuring first responders have quick access to equipment, including radios, repeaters, antennas, and backup power. In December 2022, the state’s five cache teams conducted an exercise simulating a rescue in a cave. With FirstNet, the teams were able to set up wireless capabilities for computers and cellphones in the caverns, allowing responders to make phone calls, use apps, and coordinate resources thousands of feet underground.

When disasters strike, public safety officials need access to a reliable communications network to facilitate and coordinate resources in a moment’s notice. During a wildfire that started near the National Center for Atmospheric Research facility, the City of Boulder, Colorado experienced firsthand how FirstNet Compact Rapid Deployable assets quickly resolved connections issues by reestablishing communication within 15 minutes.

In the City of St. Augustine, Florida, when multiple public safety agencies are involved in different aspects of securing the city―whether in the aftermath of a hurricane or during a large planned event―communication is critical to ensure all partners are informed and working as a single unit. Agency personnel citywide are connected to FirstNet, an interoperable network that provides reliable communication when they need it most.

The Oregon Department of Human Services is preparing for a potential Cascadia subduction zone earthquake. The agency identified locations that could become isolated from the surrounding communities if a disaster occurred. To prepare the state for this and other hazards, ODHS purchased 10 Compact Rapid Deployables from FirstNet and stationed them across the state, specifically targeting vulnerable areas.

When Iowa needed a backup communications network for its public safety answering points, the state turned to FirstNet. Blake DeRouchey, 9-1-1 program manager for the Iowa Department of Homeland Security and Emergency Management, shared how Iowa uses FirstNet as a failover so 9-1-1 calls stay connected.

During September, we remember the tragedy of the 9/11 attacks and recognize National Preparedness Month. These events serve as poignant reminders that emergencies can happen at any time, and it is critical for first responders to be prepared. The FirstNet Authority is working to strengthen emergency preparedness through ensuring the men and women of public safety can communicate when and where disaster strikes.

Thunderbird and Whale was the first-ever national-level exercise fully planned and executed by tribal nations. Lynda Zambrano, Executive Director of the National Tribal Emergency Management Council, recounts her team’s approach to the exercise and how they maximized resources to benefit tribal communities in the Pacific Northwest.

During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator and 9-1-1 liaison, shared how her state is supporting emergency communication centers and how FirstNet can support the unique challenges of 9-1-1.

Every emergency manager knows a disaster calls for all hands on deck, including the extended community of responders who help public safety in emergencies. This extended community can include utilities, transportation, and other essential services. FirstNet is available to this extended community of responders when needed. And emergency managers should know how to prepare all response partners to communicate during a disaster.

First responders at any size event depend on reliable communication to ensure a successful and safe outcome. In preparation for the Super Bowl in 2022, Los Angeles area public safety agencies’ used the FirstNet Authority’s pre-planning event support to help maximize broadband capabilities. This free and unique service from the FirstNet Authority resulted in more timely and efficient decision-making, better coordinated responses, and well-managed resources and logistics.

The Indian Gaming Association is working with FirstNet and the FirstNet Authority to raise awareness of the benefits of public safety’s network to Indian Country. Through this collaboration, FirstNet will support the Indian Gaming Association’s members as they explore the best options for security and emergency response.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations.

Long before the rain starts falling or the wind starts blowing, first responders are focused on planning for hurricanes. Innovative features and functions on FirstNet and programs available through the FirstNet Authority help public safety agencies as they prepare for, respond to, and recover from these disasters.

County government officials in Cecil County, Maryland, rely on FirstNet for communications during a crisis. The nationwide public safety broadband network ensures local government leaders are able to stay connected and maintain operations in both rural and urban areas of the county.

As the Marshall Fire burned through Boulder County, it quickly became the most destructive fire in Colorado state history. The fire damaged critical infrastructure and commercial networks were congested, but responders were able to communicate with FirstNet deployable assets on site, including a compact rapid deployable that was able to traverse steep terrain and establish coverage quickly.

With decades of experience in public safety and public service, Stephen Benjamin understands the importance of reliable communications for first responders. Ten years after the creation of the FirstNet Authority, he reflects on the impacts of FirstNet and shares his vision for the future of the network as Chair of the FirstNet Authority Board.

When hurricanes strike, the main and immediate focus for first responders is rescuing and responding to those in need of aid. Last season, public safety officials relied on FirstNet to sustain and restore emergency communications for many hard-hit communities. FirstNet is critical to our nation’s first responders who battle storms day in and day out – and to those who have placed their confidence into the network’s communications capabilities to keep our communities safe