Preparedness
Broadband infrastructure can be sparse and inconsistent across many parts of Indian Country. When the COVID-19 pandemic struck, this lack of infrastructure complicated efforts to provide tribes with critical food supplies and personal protective equipment. FirstNet deployable assets enabled the National Tribal Emergency Management Council to coordinate logistics and deliver millions of pounds of food and resources to tribes across the nation.
Traditionally, emergency telecommunicators have been limited to operating within the walls of an emergency communications center. As technology evolves, dispatch operations are moving to the field to support first responders and remotely to keep telecommunicators safe. FirstNet provides a secure, reliable network for these operations, and priority and preemption on the network ensures telecommunicators can access all the information they need, when and where they need it most.
Whether it’s during a football game with 100,000 fans or everyday emergencies, officers with the Penn State University Police and Public Safety in Pennsylvania need the ability to communicate. The agency made the switch to FirstNet to equip officers with advanced tools and reliable connectivity, preparing officers for any incident.
Public works officials are a critical component of preparedness and response, working alongside law enforcement, fire, and EMS personnel to respond to emergency events. The American Public Works Association (APWA) serves as the leading organization representing municipal and county public agencies responsible for over 70% of the U.S. road systems and much of the nation’s other public infrastructure. APWA has been a valued member of the PSAC since its inception, making sure that broad interoperability is built into the FirstNet network.
FirstNet Authority Senior Emergency Management Advisor Bruce Fitzgerald spent more than 15 years in public safety and crisis management, responding to major disasters and assisting with recovery and mitigation. At the FirstNet Authority, he works with emergency managers to understand their needs and demonstrate how mobile broadband can support all phases of emergency management.
The Arlington (Va.) Emergency Communications Center is one of the first in the nation to deploy remote call-taking, dispatching, and supervision capabilities. Deployed in response to the COVID-19 pandemic, these new capabilities allow Arlington telecommunicators to work remotely with a setup that includes a FirstNet hotspot.
The Central Virginia Healthcare Coalition (CVHC) is one of six coalitions in the Commonwealth of Virginia and helps its membership plan, train, and respond to incidents and events in the region. FirstNet is supporting communications for CVHC during emergencies, in its response to COVID-19, and in preparation for large events and protests.
As broadband becomes more prevalent in public safety communications, the FirstNet Authority offers the After Action Review (AAR) program — a free service available to any FirstNet subscribing agency to capture best practices and lessons learned related to event planning, logistics, operations, and technology use. The AAR program has made a positive impact on communications usage at events such as the New York International Air Show.
In response to the spread of COVID-19, public safety agencies looked for ways to keep personnel safe while continuing to serve their communities. The Arlington County Emergency Communications Center in Virginia launched remote call-taking, dispatching, and supervision capabilities. Telecommunicators are able to work from home or other locations with a setup that includes a FirstNet hotspot.
The FirstNet Inject Catalog is a comprehensive searchable tool designed to help emergency planners integrate broadband capabilities into discussion-based (tabletop) and operational (functional and full-scale) exercises. Organizers of the 2019 Central State Communications Exercise, held in Quapaw, Oklahoma, used the Inject Catalog to demonstrate how broadband technologies could enhance operational communications throughout the central states’ region.
When Lieutenant LeRoy Sisley of the Northwest Interagency Incident Management Team #10 in Washington arrived on the Bertschi Road Fire in Glenwood, he quickly noticed cell service was spotty and limited. Within three hours of submitting a request to FirstNet, a deployable network asset arrived on scene. This deployable provided much needed coverage to the firefighters responding to the wildfire, allowing them to check weather reports, order supplies and equipment, and coordinate with other teams.
The Metropolitan Washington Council of Governments (COG) was formed to provide a forum for jurisdictions in the National Capital Region to discuss regional challenges and develop cooperative solutions. The Interoperable Communications Regional Working Group within COG aims to enhance communications for public safety and is addressing policy and governance challenges for issues and systems that have an impact on all jurisdictions, such as FirstNet.
When heavy rain caused two dams to breach in Midland, Michigan, over 10,000 residents were forced to evacuate their homes. The Midland Fire Department requested statewide assistance, and the Oakland Communications Support Team answered the call. Using a FirstNet deployable and devices, first responders were able to access forms, maps, and other key information as they conducted damage assessment and cleanup.
When a wildfire broke out near Glenwood, Washington, first responders quickly discovered the remote area had nearly no cell service. Needing to communicate with one another as well as check weather reports and order additional supplies, the incident management team requested a FirstNet deployable asset. Within hours, the firefighters were connected with the situational awareness they needed.
The Iowa Statewide Interoperable Communications System (ISICS) Board, led by Board Chair Tom Lampe, was formed in 2007 to create and manage the statewide land mobile radio system known as ISICS. Coupled with the buildout of FirstNet, ISICS has given first responders across Iowa’s 99 counties access to reliable, redundant communications. The LMR and LTE systems have played critical roles in day-to-day response as well as major incidents, including the 2020 derecho storms and a recent missing children’s case.
A research team from Texas A&M University traveled to Hawaii when the Kilauea volcano erupted in 2018. Using small drones and the FirstNet network, they live-streamed the lava flow to the emergency operations center more than 30 miles away. FirstNet provided the connection and bandwidth needed to share quality footage in real time, enabling first responders to quickly plan and respond to impending dangers.
The Tennessee National Guard has been deployed across the state for incidents ranging from disaster relief after devastating tornadoes to pandemic response. FirstNet has provided the National Guard with a secure and reliable network that helped overcome communications challenges and allowed Guardsmen to serve their communities more efficiently.
With a fleet of 76 deployable assets ranging from Satellite Cell on Light Trucks to the FirstNet One Aerostat, FirstNet is prepared for hurricane season. These assets are pre-staged and available to respond when disasters strike.