FirstNet in Action

Local, state, and federal agencies combatting the 2024 Airport Fire in the Santa Ana Mountains of California used technology to create a shared common operating picture across agencies. Throughout the Airport Fire, broadband connectivity underpinned nearly every operational decision. FirstNet devices, dual-SIM phones, deployable assets, satellite backhaul, and radios formed a layered communications stack designed for redundancy.

Captured in June 2025 at 5x5: The Public Safety Innovation Summit, hear how jurisdictions across the country are testing and implementing LMR-LTE technologies to bolster communications, save money, and provide redundancy for agencies in Arizona, Indiana, and Oregon.

In the Commonwealth of the Northern Mariana Islands (CNMI), public safety agencies built a communications system focused on redundancy, on-island assets, and trained local expertise. With a whole-community mindset, CNMI public safety agencies are using tools like FirstNet to help them be self-reliant, especially during the critical first 72 hours after disaster strikes.

When the COVID-19 pandemic left emergency communication centers in Kansas short-staffed and training became a challenge, the Kansas State 911 Board launched an Emergency Mobile Dispatch and Training Center (EMDTC) powered by FirstNet. The EMDTC saved valuable time by bringing critical training directly to emergency telecommunicators and is available to augment call center capabilities across the state.

Facing a historic attendance during the 2025-2026 football season, Indiana University’s Intra-Collegiate Emergency Medical Service worked with FirstNet Authority to evaluate responder location mapping, assess coverage, and explore broadband solutions. Through collaborative pre-planning, IC-EMS improved response times, expanded situational awareness, and set the model for elevated patient care at scale.

In rural southern Utah, where red rock canyons, forests, small towns, and wide-open terrain coexist, communications for public safety can be a challenge. Given the dramatic differences in the terrain, Northwest Fire and Rescue turned to FirstNet for a secure, robust and dependable network that provides improved communications and rescue capabilities in the backcountry.

The rugged terrain and remote geography of Luzerne County, Pennsylvania have long presented challenges for first responders who depend on communications to protect residents and visitors. With the addition of a new hilltop cell site in Drums, which improves coverage and capacity around Butler Drive and Old Turnpike Road, the Valley Regional Fire and Rescue team and surrounding public safety agencies will now benefit from expanded coverage.

Sandusky, Ohio sees massive population swings — from a tight-knit community of 25,000 to thousands of visitors on peak summer weekends at Cedar Point and Lake Erie — putting pressure on public safety’s ability to communicate. By adopting FirstNet, local fire, police, public works, and other city departments now have reliable connectivity, improved coverage, and a new level of interoperability across agencies.

In Corning, New York, local leaders are finding new ways to enhance public safety and improve communications across city departments with FirstNet. From real-time body camera streaming to improved data access in emergency vehicles, FirstNet is transforming how the city delivers public safety services while saving money and expanding coverage.

Swain County, North Carolina’s rugged terrain and remote geography have long presented challenges for first responders who depend on communications to protect residents and visitors. With the addition of a new FirstNet cell tower and integrating the network as a wireless backup solution, the Swain County Emergency Communication Center and surrounding public safety agencies now benefit from expanded coverage and improved backup connectivity.

Ensuring students enjoy their college experience safely is a top priority for campus safety officials at Delaware State University (DSU). At DSU, keeping students safe and first responders connected means making the FirstNet network — the nationwide network dedicated to emergency communication — a key part of its campus safety initiative. FirstNet helps ensure that students can reach university police at all times.

Hurricane Helene caused widespread devastation throughout the southeast United States in late 2024. Public safety leaders in Tennessee and North Carolina worked with partners across their state to ensure 9-1-1 calls could go through and responders had the communications they needed. FirstNet provided critical redundancy and resiliency during response and recovery efforts.

Tennessee integrated FirstNet into its statewide public safety radio system, the Tennessee Advanced Communications Network (TACN), to provide redundant, resilient communications for first responders. From tornados that destroyed radio infrastructure to a daring flood rescue during Hurricane Helene, FirstNet provided the coverage to keep responders connected in crucial moments.

Boulder County Sheriff’s Office deployed a FirstNet Compact Rapid Deployable (CRD) to Gold Hill, a remote area with poor cellular coverage, to maintain emergency 9 -1-1 connectivity during a planned power outage. The CRD ensured people could still access help, regardless of their carrier, and allowed responders to communicate while responding to incidents.

With many rural jurisdictions in South Dakota experiencing degraded land mobile radio coverage in remote areas, the state of South Dakota began exploring how FirstNet Mission Critical Push-to-Talk could help address coverage, capacity, and interoperability limitations. By integrating this broadband solution with the statewide radio communications system to streamline emergency communications, South Dakota is using FirstNet-MCPTT to address interoperability challenges and expand radio capabilities.

The Amherst Fire Department in Massachusetts is transforming the city’s public safety communications with broadband technology. Chief Lindsay Stromgren details the college town’s journey from traditional radio systems to the advanced functionalities of push-to-talk on FirstNet.

EMS personnel must be able to rely on their communications — especially during worst-case scenarios. Assistant Chief Troy Harmison of Bondurant Emergency Services in Iowa shared how a communications failure at a critical moment changed how his agency managed communications.

When the fiber connection for public safety cameras failed during a major race weekend in Newton, Iowa, Jasper County emergency management turned to FirstNet. Broadband brought critical situational awareness back to responders, ensuring they could keep fans safe.

In northeastern Kansas, volunteer firefighters respond to incidents that have increasingly grown more intense in the area. Bigger and faster fires mean dependable communications are key to protecting the community. Shawnee County Fire District #4 installed FirstNet High Power User Equipment and routers in their firetrucks, keeping firefighters connected across the rural landscape.

Redstone Arsenal is home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, 2 federal law enforcement agencies, and even a 35,000-acre wildlife refuge. When there’s an emergency, it is critical that first responders on base can communicate across agencies, as well as with their counterparts from the surrounding area. They look to FirstNet, the nationwide public safety broadband network, to ensure seamless communication during complex federal public safety operations.