FirstNet in Action

Ensuring students enjoy their college experience safely is a top priority for campus safety officials at Delaware State University (DSU). At DSU, keeping students safe and first responders connected means making the FirstNet network — the nationwide network dedicated to emergency communication — a key part of its campus safety initiative. FirstNet helps ensure that students can reach university police at all times.

Hurricane Helene caused widespread devastation throughout the southeast United States in late 2024. Public safety leaders in Tennessee and North Carolina worked with partners across their state to ensure 9-1-1 calls could go through and responders had the communications they needed. FirstNet provided critical redundancy and resiliency during response and recovery efforts.

Tennessee integrated FirstNet into its statewide public safety radio system, the Tennessee Advanced Communications Network (TACN), to provide redundant, resilient communications for first responders. From tornados that destroyed radio infrastructure to a daring flood rescue during Hurricane Helene, FirstNet provided the coverage to keep responders connected in crucial moments.

Boulder County Sheriff’s Office deployed a FirstNet Compact Rapid Deployable (CRD) to Gold Hill, a remote area with poor cellular coverage, to maintain emergency 9 -1-1 connectivity during a planned power outage. The CRD ensured people could still access help, regardless of their carrier, and allowed responders to communicate while responding to incidents.

With many rural jurisdictions in South Dakota experiencing degraded land mobile radio coverage in remote areas, the state of South Dakota began exploring how FirstNet Mission Critical Push-to-Talk could help address coverage, capacity, and interoperability limitations. By integrating this broadband solution with the statewide radio communications system to streamline emergency communications, South Dakota is using FirstNet-MCPTT to address interoperability challenges and expand radio capabilities.

The Amherst Fire Department in Massachusetts is transforming the city’s public safety communications with broadband technology. Chief Lindsay Stromgren details the college town’s journey from traditional radio systems to the advanced functionalities of push-to-talk on FirstNet.

EMS personnel must be able to rely on their communications — especially during worst-case scenarios. Assistant Chief Troy Harmison of Bondurant Emergency Services in Iowa shared how a communications failure at a critical moment changed how his agency managed communications.

When the fiber connection for public safety cameras failed during a major race weekend in Newton, Iowa, Jasper County emergency management turned to FirstNet. Broadband brought critical situational awareness back to responders, ensuring they could keep fans safe.

In northeastern Kansas, volunteer firefighters respond to incidents that have increasingly grown more intense in the area. Bigger and faster fires mean dependable communications are key to protecting the community. Shawnee County Fire District #4 installed FirstNet High Power User Equipment and routers in their firetrucks, keeping firefighters connected across the rural landscape.

Redstone Arsenal is home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, 2 federal law enforcement agencies, and even a 35,000-acre wildlife refuge. When there’s an emergency, it is critical that first responders on base can communicate across agencies, as well as with their counterparts from the surrounding area. They look to FirstNet, the nationwide public safety broadband network, to ensure seamless communication during complex federal public safety operations.

FirstNet provides first responders with reliable and secure communications. The Clark County Fire Department in Las Vegas, Nevada relies on FirstNet for routine service calls, as well as major events such as the Big Game, the Formula 1 Las Vegas Grand Prix, and the Electric Daisy Carnival.

At the Electric Daisy Carnival music festival near Las Vegas, a combination of FirstNet, innovative technologies, and comprehensive planning kept EMS operational in a challenging environment. Cody Snow, president of Prevent Medical Solutions, a mobile medical system that specializes in event staffing, talked about solutions they use to support communications during these events.

When an underground fire led to a total power outage in downtown Baltimore, first responders found themselves in the dark and without radio communications. The Baltimore City Sheriff's Office arrived on scene and deployed FirstNet devices for the first time--within minutes, they were communicating and coordinating response. In the months since, the agency has integrated FirstNet into daily operations, helping deputies capture data in the field, maintain communications during long prisoner transports across Maryland, and tackle innovative approaches to law enforcement.

After an underground fire cut power and disabled radio communications in downtown Baltimore, Maryland, the Baltimore City Sheriff’s Office relied on FirstNet devices to maintain contact and coordinate emergency response. The experience marked the first deployment of FirstNet and initiated the agency’s transition to using broadband for daily operations. FirstNet has since helped the Baltimore City Sheriff’s Office improve field reporting, stay connected during long prisoner transports, and enhance officer safety.

The 2024 conventions from both U.S. political parties were supported by the FirstNet Authority’s pre-planning efforts. Party conventions are major national events, yet the same planning framework applies to smaller local events. The Network Experience Engagement Program is designed to meet the needs of public safety, whether planning for a major party convention, a pumpkin festival, or the homecoming parade.

Chief Joe Duvall led the Dallas Police Department to becoming first in the state — and one of the first in the country — to completely switch from land mobile radios (LMR) to public safety broadban

The total solar eclipse in April brought massive crowds to 15 U.S. states in the path of totality. The FirstNet Authority began working with public safety officials two years in advance to incorporate broadband into their eclipse planning and support each state in unique ways to prepare for the influx of people

A year of unprecedented disasters — including two major floods and a train derailment — brought unique challenges to rural Stillwater County, Montana. FirstNet supported communications and emergency management throughout these incidents, allowing responders to connect and collaborate during response and recovery efforts.

Pre-incident and event planning is one of the FirstNet Authority’s most popular and successful services in the Network Experience Engagement Program. The program is offered at no cost to help public safety agencies with pre-incident and event planning, post-incident and event reviews, and exercise planning. It is highly successful in supporting events, including the Super Bowl, collegiate basketball’s Final Four, and the Kentucky Derby.

Volunteer firefighters are the heart of our nation’s fire services community. Volunteer agencies are often smaller, rural, and have fewer resources. FirstNet offers several ways that help volunteer agencies level the playing field, including the Toms River Fire Department in New Jersey and the San Marcos Pass Volunteer Fire Department in California.